Shipping and delivery policy

We are committed to providing exceptional shipping services to our customers in the United Kingdom.

This shipping policy applies only to the UK. The delivery time of your order will be 4-7 working days.

Cut-off time for orders: 11PM (GMT+0)
Handling time: 1-2 working days (Mon - Sat)
Transit time: 3-5 working days (Mon - Sat)
Courier Services: DHL and Royal Mail

Free shipping within the United Kingdom

For every order, we pay the shipping costs. All our products are delivered to your home 100% free of charge. There is no minimum order requirement.

Order tracking

Customers will receive a confirmation email with a tracking number once their order has been dispatched. This tracking number can be used to check the delivery status here.

Missing or lost packages

If a package is not delivered or becomes lost, please contact our customer service immediately. We will work with our carrier to investigate the issue and, if necessary, send a replacement package or process a refund. For more information, view our return policy here.

Not at home

If you are not at home at the time of delivery, the courier will make a second attempt or deliver the package to a nearby collection point. You will receive a notification with instructions on where and when you can pick up your package.

Refusing delivery

If you refuse a delivery, the return shipping costs will be your responsibility.

Changing your delivery address

If you need to change your delivery address, please email our customer service team at info@casamivera.com within 24 hours after placing your order or before the cut-off time.

Contact information

If you have any questions about your order or our shipping policy, please feel free to contact our customer service team at info@casamivera.com or via our contact form.

Still have questions?

We’re here to help. Please don’t hesitate to contact us via the Contact page, or reach out directly at: info@casamivera.com

Business details

Name of the business: Novoro Group Limited HK
Business address: Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong
Company Registration Number:

Name of the business: Novoro Group Limited HK
Business address: Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong
Company Registration Number: 78070398

Email: info@casamivera.com
Telephone number: +447577320917
Contact form: Here

Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: 11AM - 3PM